TERMS AND CONDITIONS DRUZY DRIP
1. Definitions
2. Applicability
3. Use of the webshop
4. Intellectual Property
5. Liability
6. Changes
7. Orders & payments
7a. Placing Orders
7b. Price and Payment
7c. Billing
7d. Cancellation and modification
8. Delivery and shipping
8a. Delivery time
8b. Shipping methods and costs
8c. Risk of loss or damage
8d. Uncollected packages
9. Returns conditions and returns
9a. Return conditions
9b. Returns
10. Privacy Policy
10a. Collection and processing of personal data
10b. Security and retention of personal data
10c. Sharing personal data
10d. Purpose of data processing
11. Disputes
12. Force majeure
12a. Definition
12b. Liability
1. Definitions
The following terms are used in these general terms and conditions:
- 'Webshop': this refers to Druzy Drip, operated by Druzy Drip.
- 'Consumer': this refers to any person or entity who makes purchases through the webshop.
- 'Item': this refers to the jewelry and other items available on the webshop.
- 'Order': this refers to purchases made by consumers via the webshop.
2. Applicability
These conditions apply to all agreements and transactions between the consumer and the webshop. By placing an order, the consumer agrees to these conditions.
3. Use of the Website
The consumer agrees to use the webshop legally and in accordance with these conditions. It is not permitted to use the webshop in a way that causes damage to the webshop or that hinders other users of the webshop.
4. Intellectual Property
The intellectual property rights of the webshop, including copyrights and trademarks, belong to Druzy Drip. Customers may not copy, distribute or use material from the webshop without written permission from Druzy Drip. In the event of infringement of these rights, Druzy Drip will take legal action.
5. Liability
Druzy Drip strives for an accurate and up-to-date webshop, but offers no guarantees with regard to the accuracy, completeness or reliability of the information provided. Druzy Drip is not liable for any direct, indirect, incidental, special or consequential damages arising from the use of the webshop or the products offered, unless otherwise provided by law.
6. Changes
Druzy Drip reserves the right to change these terms and conditions at any time without prior notice. Any changes will take effect as soon as they are posted on the webshop.
7. Orders and Payments
7a. Placing Orders
Customers have the option to place orders via the Druzy Drip webshop. By placing an order, the customer agrees to the price and description of the items as stated in the webshop. Druzy Drip strives to display the description of items as completely as possible and to ensure that the images are truthful.
7b. Price and Payment
Prices are shown in local currency and include VAT unless otherwise stated. Payment must be made before delivery, unless otherwise agreed.
7c. Billing
After placing an order, the consumer will receive an electronic invoice at the specified e-mail address. This invoice contains detailed information about the order, including prices, VAT, any discounts and shipping costs.
7d. Cancellation and Change
Once an order has been placed, no changes can be made. If the customer wishes to make a change, the current order must be canceled and a new order must be placed. Druzy Drip is not responsible for any interim changes in stock. Once shipped, an order cannot be canceled.
8. Delivery and Shipping
8a. Delivery time
Druzy Drip is committed to fast processing and shipping of orders. Orders placed before 3:00 PM on workdays will be shipped the same day. Estimated delivery times provided are indicative and are not binding. Druzy Drip accepts no liability for any delays caused by our shipping partner.
8b. Shipping Methods and Costs
Shipping costs are calculated based on the chosen method and delivery address. Any import costs are borne by the consumer.
8c. Risk of Loss or Damage
Druzy Drip is not liable for loss or damage during transport, unless otherwise agreed. The consumer bears the risk of loss or damage during transport, unless he chooses to insure the package. The insurance option can be selected during checkout in the webshop.
8d. Uncollected Packages Undelivered packages, such as those that are not successfully delivered due to incorrect address information, are not collected within the specified time frame, or other delivery issues may be returned to Druzy Drip by the shipping partner. The consumer has the option to request a new shipment or cancel the order at an additional cost. All additional costs arising from this will be borne by the consumer.
9. Returns Policy and Returns
9a. Return conditions
Returned items must be in their original condition, unworn and in the original packaging as provided by Druzy Drip. In addition, the returned items must be complete, including any accessories or associated documentation. For hygienic reasons, earrings cannot be returned unless they are defective or damaged upon receipt. Druzy Drip reserves the right to refuse returned items that do not meet these return conditions. Returned items must be returned within 14 days of receipt.
9b. Returns
If a consumer wishes to return an item that does not meet the return conditions, Druzy Drip reserves the right not to accept the item. Examples of situations where a return may not be accepted include damaged or used items, incomplete items, or items not returned in their original packaging. In such a case, Druzy Drip will inform the consumer and the item can be returned to the consumer at the consumer's own expense. Druzy Drip will contact the consumer for further clarification if necessary. In the event of an accepted return, Druzy Drip will refund the partial/full purchase amount within 10 working days to the payment method used by the consumer.
10. Privacy Policy
10a. Collection and processing of personal data
Druzy Drip collects and processes personal data of consumers for the purpose of fulfilling orders and providing customer service. This data includes name, address, email address, telephone number and payment details.
10b. Security and retention of personal data
Personal data is kept securely and protected against loss, theft or unauthorized access. Druzy Drip takes appropriate technical and organizational measures to ensure the security of personal data.
10c. Sharing personal data
Personal data is not shared with third parties without the consumer's explicit consent, unless necessary to fulfill orders (for example, with payment processors and shipping partners).
10d. Purpose of data processing
Personal data is collected and processed solely for the purpose of fulfilling orders, handling customer service requests and improving our services. The processing of personal data takes place on the basis of the consumer's consent, the execution of an agreement or to comply with legal obligations. Personal data will be retained for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Consumers have the right to view, correct, delete or transfer their personal data. They can also object to the processing of their data.
For questions or comments about our privacy policy, consumers can contact our customer service via our contact page.
11. Disputes
Dutch law applies to all agreements between the consumer and Druzy Drip. Any disputes between the consumer and Druzy Drip will initially be submitted to the competent court in the district where Druzy Drip is located, unless the law provides otherwise. Before submitting a dispute to the court, both parties will make every effort to resolve the dispute by mutual agreement.
12. Force majeure
12a. Definition
Force majeure means any circumstance beyond the control of Druzy Drip that prevents or makes impossible the fulfillment of its obligations in whole or in part. Examples of force majeure situations include natural disasters, war, terrorism, strikes, government measures, fire and pandemics.
12b. Liability
In the event of force majeure, Druzy Drip is not obliged to fulfill any obligation towards the consumer. This means, for example, that Druzy Drip is not liable for delays in the delivery of products due to force majeure situations. In the event of force majeure, Druzy Drip will inform the consumer of the situation as soon as possible and make every effort to limit the consequences as much as possible. For example, if a delivery is delayed due to a natural disaster, Druzy Drip will inform the consumer of the delay and offer alternative solutions if possible.